Job Application: Manager Sales & Customer Support

Job Type: Full Time (On-site) | Job Location: Barnawa, Kaduna | Gross Salary: ₦100,000.00

Arewatees Limited is searching for a motivated and experienced sales and customer support manager to lead our sales and customer support department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a sales and customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Job Responsibilities:

Provide advice and guidance to the Founder/Creative Director on Sales and Customer support
Recruit, supervise, mentor, motivate, and train the sales and customer service team
Develop service procedures, policies, and standards
Develop and implement sales goals, strategies, and targets
Identify, direct, and coordinate all activities on all sales channels
Assist in developing pricing strategy
Maintain accurate and detailed sales records; Develop sales report and forecast
Respond to customer queries and provide guidance with purchasing decisions
Track, resolve and document customer issues – follow up with assigned personnel to ensure timely resolution of problems
Collect, track and analyse customer feedback to improve customer experience
Develop and maintain relationships with customers and clients
Supply team with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Coordinate with all internal stakeholders such as product design and development, marketing, inventory etc. to ensure a seamless buying experience
Ensure up-to-date customer data across all data management systems
Monitor competitor product offerings and industry developments; Suggest best practices to areas of improvements (pricing -> purchase -> product return -> customer support)
Maintain an orderly workflow according to priorities

Job Requirements:

First degree (BSc/HND) in communication, business, administration, management or another related field
Minimum of 3 years proven work experience as a Sales and Customer Support Manager or similar role
Proficiency in Microsoft Office and customer service software.
Awareness of industry’s latest technology trends and applications
Leadership and interpersonal ability
Experience in providing customer service support
Strong client-facing and communication skills
Customer service orientation

Preferred: